Wednesday, October 21, 2009

Yikes, I Know it Happens but Still..........

I bought two new bus-powered hard drives to transfer P2 files in the field for a new camera that I bought for documentary and corporate work. Today I did my first green screen and work flow test. One of the drives died almost immediately after transferring the data!   It couldn't be any clearer, always immediately back your data onto two hard drives and verify that it's good before reformatting those cards. The drives were On The Go (OTG) drives from Other World Computing.  I just spoke with customer service and they are emailing me a return shipping label and will replace the drive upon receiving the fried one. It was a one-minute conversation.

I will keep you posted as to whether their customer service follows through on honoring their warranty quickly. I am hopeful, I have had good luck with OWC and am a long-term customer.  OK, as I am typing this the shipping label has already arrived.  Good sign.

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